Delivery Policy
Delivery Policy
Effective Date: April 2026
This Delivery Policy governs how AEITCH (“Company,” “we,” “us,” or “our”) provides digital services, including but not limited to Product Development, Full-stack Engineering, DevOps Infrastructure, and AI Integration, to our clients.
1. Digital Service Nature
2. Delivery Methodology
We utilize a milestone-based delivery framework to ensure project alignment:
Phase 1: Onboarding. Delivery begins with a kick-off meeting and the establishment of shared project management tools.
Phase 2: Technical Staging. Software and AI features are delivered to a private staging environment for client review and User Acceptance Testing (UAT).
Phase 3: Production Deployment. For DevOps and Cloud services, delivery is confirmed once the configuration is live in the client’s production environment (e.g., Google Cloud Platform or AWS).
Phase 4: Final Handover. The final delivery of the project includes the transfer of GitHub repository ownership, administrative credentials, and technical documentation.
3. Timelines & Schedules
Individual delivery timelines are outlined in your specific Statement of Work (SOW). AEITCH commits to meeting all internal deadlines; however, delivery dates are estimates and may be influenced by:
- The speed of client-provided feedback or data.
- Provision of necessary third-party API access or cloud permissions.
- Approved changes to the project scope.
4. Proof of Delivery
Delivery is considered legally complete when:
- The client signs off on a milestone via our project management portal.
- The code is merged into the production branch of the client’s repository.
- The final handover documentation is sent via email.
